I currently work at Web.com (Formerly Yodle) as a Service and UX Designer. In 2015-2016 I was the UX Designer on Yodle's online marketing product & franchise individual location platform.
Centermark Insights prototype / live test account - UX designer and researcher lead.
RepsEdge Case Study - UX and research lead.
Service Blueprint Example - Example of a co-created service blueprint that spans the entire customer lifecycle.
I spearheaded the Web.com design system launch in 2016. Lead to dedicating resourcing in engineering and design that continues to deliver value to our product teams.
I've taken on a thought leadership role in service design at Web.com. To deliver meaningful service experiences as designers, I believe there is a need to instill design thinking at an organizational Level.
Blueprinting Workshops - Designer, co-created with our product teams to help drive meaningful end-to-end experiences.
Internal Tech Talk - Presenter, guidelines on how to apply service design thinking in cross functional teams.
Design Sprint Template - Designer, created to share with product teams for guidelines on facilitating design sprint.