About

Carolyn Jao

I manage product design at Zillow and StreetEasy, building tools that help people make NYC home. Most recently, I steered our first consumer agentic product into beta. Before stepping into management, I shipped the first AI audiobook experience at Amazon for listeners and authors, as well as core HR onboarding tools.

I'm a big believer in participatory design. I love helping teams cut through thorny ecosystems, think beyond convention, and bring out the best in each other. Outside of the office, I teach at SVA’s MFA Interaction Design program, draw comics, make experimental games, and watch reality TV. Let's connect!

PS — This site is a little love letter to the web. Try it in or mode :)

Work

  1. StreetEasy listing with Ask about this listing — details obscuredNDA

    2026

    Confidently navigate NYC

    StreetEasy is part of Zillow Group — our goal is helping people make New York home. I recently led hands-on design on StreetEasy’s first consumer agentic experience, owning design strategy in partnership with a model design and applied scientist lead. Email for more info.